1. Run a Network Test

Start by running a complete network test on our homepage. This will measure your packet loss, latency, jitter, and show you the hop-by-hop path analysis. Save or screenshot these results for reference.

2. Check Your Local Network

Many slow internet issues originate from your local network, not your ISP.

• Restart your modem and router — Unplug for 30 seconds, then plug back in. Wait 2-3 minutes for full reconnection.
• Check WiFi signal strength — Move closer to your router or consider a wired Ethernet connection for testing.
• Reduce network congestion — Pause downloads, streaming, or other devices using bandwidth.
• Check for interference — Microwaves, cordless phones, and neighboring WiFi networks can cause issues on 2.4GHz.

3. Analyze Your Test Results

Look for these red flags in your network test results:

• High packet loss (>1%) — Indicates network congestion, faulty equipment, or ISP issues.
• High latency (>100ms) — Could be geographic distance, congestion, or routing problems.
• High jitter (>30ms) — Unstable connection affecting real-time applications.
• Loss at specific hops — Check the Reverse Path Analysis to identify where problems occur.

4. Check Your Equipment

Hardware problems are a common cause of slow internet.

• Test with a wired connection — If WiFi is slow but Ethernet is fast, the issue is wireless.
• Try a different device — Rule out device-specific problems.
• Check Ethernet cables — Damaged cables can cause packet loss and slow speeds.
• Router/modem age — Equipment older than 5 years may need replacement.

5. Contact Your ISP

If problems persist after checking your local network, contact your ISP with your test results.

• Share your test results — Packet loss, latency, and hop-by-hop data help support diagnose issues.
• Ask about outages — There may be known issues in your area.
• Request a line test — ISPs can check for problems between your home and their network.
• Check your plan — Ensure you're getting the speeds you're paying for.